Terms of Service

These Terms of Service ("Terms") apply to your use of the Non-Toxic Cleaning Ladies website and to the cleaning services you book with us. By creating an account or booking a cleaning, you agree to these Terms.

Bookings

• Requests and confirmation. A booking you submit is a request. It is confirmed when we confirm it by email or in your account. We may decline or reschedule a request, for example if we have no availability.
• Arrival windows. You choose a morning or afternoon arrival window. We will do our best to arrive within that window; travel and earlier jobs can occasionally cause delays, and we will contact you if we expect to be late. We may also arrange an exact time with you.
• Booking ahead. Cleanings can be booked up to 90 days in advance.
• Accurate information. Please give us an accurate address, description of your home, and the services you need. If the job is significantly larger than described, we may need to adjust the price or schedule another visit, and we will discuss this with you first.

Access to your home

• Please make sure we can get in at the scheduled time, and tell us about gate codes, alarms, parking, and pets in your booking notes.
• If we cannot get in or the conditions are unsafe for our team, we may not be able to complete the cleaning. We may charge for a missed visit if we were unable to get in because of something within your control; we will tell you before charging.
• Please secure valuables and anything fragile or irreplaceable. We may decline to clean or move certain items.
• We do not handle hazardous materials, biohazards, or anything that requires special training or equipment unless we have agreed to it in advance.

Cancellations and changes

• You can cancel a booking from your account up to 24 hours before the arrival window. After that, please contact us.
• We may charge for late cancellations or missed visits, as described above.
• If we need to cancel or reschedule, we will let you know as early as possible.

Prices and payment

• Prices are shown on our website and in your booking. The total on your booking reflects the price at the time you booked.
• Unless we tell you otherwise, payment is due after your cleaning is complete. We will email you a secure payment link. If a deposit is required when booking, the amount will be shown before you book, and it is applied to your total.
• Card payments are processed by Stripe. You can also pay by other methods we accept, such as cash or check.

Photos

Our team may take photos inside your home before and after a cleaning, and of any existing damage, to record the work and help resolve any questions. Photos are private and handled as described in our Privacy Policy.

Satisfaction and complaints

If you are not happy with part of a cleaning, please contact us within 24 hours of the visit. We will review the job and, where appropriate, return to re-clean the area at no extra cost.

Damage

Our team takes care in your home. If you believe something was damaged during a cleaning, please tell us within 48 hours, with photos if possible. We will investigate, and if we are responsible we will work with you to repair, replace, or compensate for the item. We are not responsible for normal wear and tear, pre-existing damage, or items that were not secured as described above.

Your account

• Keep your password secure and let us know if you suspect someone else has used your account.
• You can delete your account at any time, as described in our Privacy Policy.
• We may suspend or close accounts that are used to abuse our services, staff, or website.

Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to a cleaning is limited to the amount you paid for that cleaning, except where the law does not allow this limit (for example, for injury caused by our negligence). We are not liable for indirect or consequential losses.

Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. The Terms in effect when you book a cleaning apply to that cleaning.

Governing law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules.

Contact us

Non-Toxic Cleaning Ladies

Email: topcleaningcoaz@gmail.com
Phone: 480-392-6615