Privacy Policy
Last updated October 2, 2026
This Privacy Policy explains what information Non-Toxic Cleaning Ladies ("we", "us") collects when you use our website and services, how we use it, and the choices you have.
Information we collect
Information you give us
- Account details: your name, email address, and password (stored in encrypted form; we cannot read it).
- Booking details: the address to be cleaned, your phone number, the services you choose, your preferred date and arrival window, and any notes you add (for example gate codes, pets, or areas to focus on).
- Photos you upload: photos you attach to a booking to show us what needs attention.
- Messages: anything you send us through the contact form, including your name, email, and phone number.
- Quote requests: your name, contact details and how you prefer to be contacted, your city, details about the space and how often you need cleaning, whether you have young children or pets, any notes, and any photos of the space you choose to send.
- Newsletter: your email address, if you sign up for our emails.
- Job applications: if you apply to work with us, your name, contact details, availability, whether you have transportation, your experience, whether you are willing to have a background check, and anything else you tell us.
Information created when we work for you
- Job photos: our team may take photos inside your home before and after a cleaning, and of any existing damage, as a record of the work.
- Booking and payment history: your bookings, their status, what was charged, and what has been paid.
Information collected automatically
- Essential cookies: we use cookies that are needed to keep you signed in and to protect forms from abuse. We do not use advertising or tracking cookies.
- Basic server logs: like most websites, our servers record technical information such as IP address and browser type to keep the site secure and working.
How we use your information
- To schedule, perform, and manage your cleanings, including sharing the job address, your name, phone number, and notes with the team members assigned to your booking.
- To send you booking confirmations, reminders, changes, payment links, and receipts.
- To take payment for our services.
- To respond to your messages and requests.
- To resolve complaints and damage claims, using job photos and booking records.
- To send our newsletter, only if you subscribed. You can unsubscribe at any time.
- To keep our website secure and to meet legal, tax, and accounting obligations.
We do not sell your personal information, and we do not share it with advertisers.
Who we share information with
We share information only with service providers that help us run the business, and only as needed for them to do so:
- Stripe processes card payments. Your card details go directly to Stripe; we never see or store your full card number.
- Mailgun delivers our emails.
- Google (Google Workspace) stores job photos securely.
- Our hosting provider runs the website and its database.
- YouTube or Vimeo play videos on our website. Nothing loads from them until you press play, and YouTube videos use its privacy-enhanced mode. Once a video plays, their own privacy policies apply.
We may also disclose information if required by law, or to protect the rights, property, or safety of our customers, our team, or others.
Photos
Booking and job photos are private. Only you (for your own bookings) and our staff who manage bookings or work on your cleaning can see them. Photos sent with a quote request are seen only by our office staff. Location data embedded in photos is removed when they are uploaded.
Photos are deleted automatically 180 days after the cleaning date, unless we need to keep a specific photo longer, for example to resolve an open complaint or damage claim.
How long we keep information
- Booking photos: 180 days after the cleaning, as described above.
- Your account: for as long as it is open.
- Closed accounts: when you delete your account, it is closed immediately and your personal details (name, email, phone, address, messages, and photos) are removed after 30 days. Until then, you can contact us to restore it.
- Business records: we keep booking and payment records, without your personal details, as required for accounting and tax purposes.
- Quote requests: deleted, with any photos, 180 days after you send them.
- Job applications: deleted 365 days after you apply, unless we hire you. We use them only to consider you for work with us.
Your choices and rights
- View and update your name, email, and phone number in your account settings.
- Delete your account from your account settings at any time. If you have upcoming cleanings, please cancel them first.
- Unsubscribe from our newsletter using the link in any newsletter email.
- Ask us for a copy of your information, or to correct or delete it, by contacting us below. Depending on where you live, you may have additional rights under local law.
Security
We protect your information with encrypted connections (HTTPS), encrypted passwords, restricted staff access based on each person's role, and optional two-factor sign-in. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects you, as required by law.
Children
Our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for significant changes we will notify you by email.
Contact us
Non-Toxic Cleaning Ladies
Email: topcleaningcoaz@gmail.com
Phone: 480-392-6615
